Return Policy

Information Services

This website provides informational content about natural fiber care and preservation methods. As an information-based service, our return policy applies to any digital content or services we may provide.

Digital Content

If you have purchased or accessed digital content through our website and are not satisfied, please contact us within 14 days of purchase to discuss your concerns. We will work with you to address any issues.

Refund Eligibility

Refunds may be considered on a case-by-case basis for:

• Technical issues preventing access to purchased content
• Significant errors in provided information
• Duplicate charges

Refund Process

To request a refund, please contact us using the contact information provided below. Include your order details and reason for the refund request. We will review your request and respond within 5-7 business days.

Processing Time

If your refund is approved, it will be processed to your original payment method within 10-14 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Non-Refundable Items

The following are generally not eligible for refunds:

• Free informational content
• Content that has been fully accessed or downloaded
• Services that have been completed

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about our Return Policy or wish to request a refund, please contact us:

Email: info@threxxonxydhelio.world
Address: 61 Kidson Terrace, Cashmere, Christchurch 8022, New Zealand
Phone: +64 21 290 0036